The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
At WhiteCrowAntique's we are proud to be a GDPR compliant seller and we want our customers from all over the world to know that they can have confidence when shopping with us.
Below we have set out how we use your data, who it is shared with and how to contact us, if you have any further questions please feel free to get in touch.
You can at any time request a copy of the information that we hold about you either by telephone, email or by writing to us, contact information can be found at the bottom of this page.
We do not personally download or store any cookie information.
1. Information we collect
We require certain information when you are placing an order in order to fulfill your order (which you authorized Etsy to provide to us when placing an order), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (I. E a gift message to be included), if you contact us directly, for certain orders we may request a telephone number for certain orders such as international orders sent by parcel force or DHL.
Etsy have their own GDPR policies in place and this ensures you are protected.
2. Why we collect your information and what we use it for:
We rely on a number of legal bases to collect, use, and share your information, including:
We do not send out emails or email marketing, you can choose to follow us on social media or by following our shop here on Etsy, we do not control this though and you can choose to un-follow us through the site at any time.
We will only contact you via message or email to reply to your requests, complaints and queries or advise you of order related updates such as shipping etc. Unless you explicitly request us to.
3. Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. we will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. we may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
4. Data Retention:
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we am required to store data for legal reasons) I/we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
For purposes of EU data protection law, I, Dawid Mikolajczak am the data controller of your personal information. If you have any questions or concerns, you may contact me at: the email address provided here on Etsy or through the Etsy messaging system.